Terms and Conditions

Registered Office: 34 High Street, Knaphill, Woking, England, GU21 2PY
Company Number: 12799742
VAT Number: GB 495206965
Contact: info@cubeser.com | 03332 309 483
Website: www.cubeser.co.uk
Below are the terms and conditions that apply to the use of www.cubeser.co.uk (our 'Website'). This website is owned and operated by CUBESER Limited Registered in England and Wales No. 12799742 Registered Address: 34 High Street, Knaphill, Woking, England, GU21 2PY ‘Us, ‘we’ or ‘our’ means ‘CUBESER Limited ‘You’ & ‘Your’ means you, the visitor and user of our ‘Website’


Website Terms

You should read these terms and conditions along with our PRIVACY POLICY https://www.cubeser.co.uk/PrivacyPolicy (collectively ‘Website Terms’) before using our Website. If you don’t accept the Website Terms, don’t use our Website. By using our Website, you are confirming that you have read and agree to the Website Terms. If you want the Website Terms on paper, you can print them at any time.


Provider Terms

Products and services that you purchase from our Website maybe provided by us, other companies owned by us or 3rd party companies over whom we do not have control. All products and services have separate applicable terms and conditions of their own (Providers Terms). By purchasing a product or service from our Website you are confirming that you have read and agree to the Providers Terms. If the Website Terms in any way contradict the Providers Terms, then the Providers Terms will apply. Before you purchase any product or service from our Website you should read the accompanying Providers Terms and any other documentation that applies to the Product or service.


Changes to the Website Terms

We may make changes to the Website Terms from time to time. It is your responsibility to regularly read the Website Terms and make sure you are aware of any changes. If you use our website after we have made any changes you are confirming that you accept and agree to the changes.


Information on our Website

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


Permission to use our Website and its content

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.


Third-party sites and content

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Availability of our products and services

Our products and services are available to Homeowners, Businessowners and private landlords for domestic and commercial properties located in mainland England, Wales and Scotland.


Disclaimer

The information contained in this website is for general information purposes only. The information is provided by CUBESER Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you can link to other websites which are not under the control of CUBESER Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, CUBESER Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Legal compliance and applicable law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Terms and Conditions of Business

Version: 2025.1
Registered Office: 34 High Street, Knaphill, Woking, England, GU21 2PY
Company Number: 12799742
VAT Number: GB 495206965
Contact: info@cubeser.com | 03332 309 483
Website: www.cubeser.co.uk

1. Introduction These Terms and Conditions explain how we, CUBESER Limited, provide our services to you. By booking a service, placing an order, or using our website, you agree to these terms.
These Terms comply with UK consumer protection laws, including:
The Consumer Rights Act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have any questions about these Terms, please contact us at info@cubeser.com before making a booking.
2. Service Hours & Call-Outs Our normal operating hours are:
Standard Hours: 08:00 – 18:00 Evening Call-Outs: 18:00 – 00:00
The fee for booking work depends on the time, date, type of job, and area. Our engineers aim to arrive within 30 minutes to 7 days of your booking. If we cannot attend within 7 day period and you choose to cancel, your registration fee will be refunded in full.
3. Minimum Charges & Rates All bookings are subject to a minimum charge of 30 minutes once our engineer arrives. After the first 60 minutes, additional time is billed in 30-minute increments (up to a maximum of 3 hours). If the job requires more than 3 hours, it may be charged at our half-day 4 hours £600 or full-day rates 8 hours £1200. You’ll receive an invoice or payment link after completion, or we can take payment on-site. All prices exclude VAT (added to the final invoice if applicable). Parts or materials under £50 are charged automatically unless supplied by you. For materials over £50, we’ll seek your approval before ordering. We add a 20% service charge on martials costing us between £0 - £499 We add a 15% service charge on martials costing us between £500 - £999 We add a 10% service charge on martials costing us between £1000 - Plus  
4. Example Rates Service Type Initial 60 Mins Each Additional 30 Mins Notes Trade £149.99 - 199.99 £149.99 - £199.99 + VAT & parts Half Day (4 Hours) £600 — Booked works Full Day (8 Hours) £1200 — Booked works CUBESER engineers can stop work at your request at any time. Diagnostic or completed work up to that point will still be charged.
5. Payment Methods You can pay by: Card (except AMEX) Cash (Bank of England notes only) BACS (Bank Transfer) All payments must be made to CUBESER Limited. Bank details are provided on your invoice. Payments are non-refundable if made within 48 hours of your booking time slot. Cover Plan Payment Terms: ·       The full annual payment for your cover plan must be paid via invoice before any work begins. ·       After the full payment has been received, if you are currently on a monthly payment plan, these payments can be paused until your next renewal date, when you choose to restart the plan. ·       Any agreed call-out fee will still apply for any future service visits or claims under your cover plan.  
6. Site Assessment & Price Adjustments All quoted prices are subject to site survey. After assessment, if the scope of work changes, we’ll inform you and agree any revised price before continuing.
7. Cancellations & Refunds You have a 14-day right to cancel under UK law. However, if you ask us to start work immediately, you waive this cooling-off period. If you cancel after work begins, you’ll be charged for: Labour costs up to the cancellation time Any materials already used or ordered Any loss of value to goods handled or installed If we fail to provide service within 4 hours of your booking, you’re entitled to a full refund of your registration fee. Payments made less than 48 hours before your booking start time are non-refundable.
8. Late or Delayed Payment If payment is not received within 28 days of completion, we reserve the right to: Add 8% statutory interest (under Section 69 of the County Courts Act 1984), and Recover collection, solicitor, and court fees if required. Continued non-payment may be referred to a private debt recovery company.
9. Workmanship Guarantee All work carried out by CUBESER Limited comes with a 30-day service guarantee covering our workmanship. If any problem arises from work we’ve done within this period, we’ll return to fix it free of charge, provided that: You report the issue within 30 days of completion, and The issue is directly caused by our workmanship (not by unrelated faults, system wear, or user damage). We will also require a detailed report of the problem and may also request images or video be sent to or office before we attend If your system has been altered or interfered with by someone else after our visit, this guarantee becomes void. Note: Some parts, materials, or appliances may come with separate manufacturer warranties. These are covered by the manufacturer, not by CUBESER Limited.
10. Materials and Parts We always aim to use high-quality, industry-approved parts and materials. All materials remain the property of CUBESER Limited until paid for in full. If we supply parts costing under £50, they’ll be fitted automatically as part of our standard service. For parts over £50, we’ll confirm the cost with you before proceeding. If you choose to supply your own parts: We’re not responsible for their suitability or performance. Any guarantee on our workmanship will not cover faults caused by those parts. Cover Plan – Labour & Parts Charges Your cover plan includes labour only. Parts and materials are not included. Any parts required for work will incur an additional service charge, which must be paid before work begins. Our service charge is applied as follows: o   20% on parts costing £0–£499 o   15% on parts costing £500–£999 o   10% on parts costing £1,000 and above This ensures we can provide high-quality parts while keeping your plan costs transparent.  
11. Estimates and Quotations Any estimate or quotation we provide: Is based on the information available at the time. May change after an on-site inspection if we discover additional work or complications. Is valid for 30 days from the date of issue. We’ll always explain and agree any additional costs before starting further work.
12. Access and Safety You are responsible for ensuring that: We have safe and reasonable access to the work area, and All obstructions or hazards (e.g., furniture, pets, children) are removed before work begins. If our engineers cannot safely access the site or have to leave due to safety concerns, a call-out fee may still apply. We may also charge a time-of-works fee for: o   Gaining access to the site o   Removing obstructions that block or are required to access the work area These fees ensure our engineers can work safely and efficiently while protecting both parties. Our engineers comply with UK Health & Safety and Gas Safe standards at all times.  
13. Liability and Limitation We take great care in all our work. However, our liability is limited as follows: We are not responsible for pre-existing faults, underlying structural issues, or hidden defects in your system or property. We are not liable for consequential loss, indirect damage, or business interruption caused by a breakdown or delay. Our total liability for any claim is limited to the total amount you paid for the service in question. Nothing in these Terms limits your statutory rights as a consumer or our liability for: Death or personal injury caused by our negligence Fraud or fraudulent misrepresentation
14. Customer Responsibilities By booking our services, you agree to: Provide accurate details about your property, appliances, and systems. Ensure that someone aged 18 or over is present during the visit. Pay the agreed charges promptly upon completion. Failure to comply with these conditions may result in cancellation or additional fees.
15. Insurance and Certification CUBESER Limited is: Fully insured for public liability and employer’s liability. Registered and certified to carry out Gas Safe and Electrical work where applicable. Copies of our certification and insurance documents are available upon request.
16. Force Majeure (Events Outside Our Control) We are not responsible for any delay or failure to perform our obligations if caused by events beyond our reasonable control, including but not limited to: Extreme weather Power failures Transport disruptions Strikes or industrial actions Supplier shortages If such events occur, we’ll notify you as soon as possible and arrange a new appointment or refund where appropriate.
17. Complaints and Feedback We aim for complete customer satisfaction. If you’re unhappy with any aspect of our service, please contact: 📧 Email: info@cubeser.com 📞 Phone: 03332 309 483 ✉️ Address: 34 High Street, Knaphill, Woking, England, GU21 2PY We’ll acknowledge your complaint within 5 working days and aim to resolve it within 10 working days. If you’re still not satisfied, you may contact Trading Standards or an Alternative Dispute Resolution (ADR) provider.
18. Privacy and Data Protection We take your privacy seriously. Your data is processed in line with the UK GDPR and Data Protection Act 2018. We collect personal data (like your name, contact details, and service address) only to: Provide our services Process payments and invoices Handle complaints or warranty claims We never sell or share your data with third parties unless required by law or with your explicit consent. See our Privacy Policy https://cubeser.co.uk/pages/privacy-policy for full details.
19. Intellectual Property All content on our website — including logos, designs, text, and images — is the property of CUBESER Limited. You may not copy, reproduce, or distribute any material without our written consent.
20. Governing Law and Jurisdiction These Terms are governed by English law. Any dispute arising from them shall be handled by the courts of England and Wales.
21. Updates to These Terms We may update these Terms occasionally to reflect changes in our services, legal requirements, or policies. The latest version will always be available on our website, and the revision date will be shown at the top of the page.
22. Contact Us If you have any questions about these Terms or our services, please contact us: 📞 03332 309 483
📧 info@cubeser.com
🏢 CUBESER Limited
34 High Street, Knaphill, Woking, England, GU21 2PY

23. Boiler Services We provide a full range of boiler services, including installation, repair, maintenance, and annual servicing. All boiler servicing is carried out by Gas Safe registered engineers in line with manufacturer recommendations. When you book a boiler service, you agree to: Provide safe access to your boiler and related systems Ensure gas and electricity supplies are available Disclose any known issues with the system beforehand If the boiler cannot be serviced safely (e.g., due to leaks, lack of access, or faulty components), we reserve the right to cancel or reschedule the service. A call-out charge may still apply if we’ve attended the property. We recommend servicing once every 12 months to maintain safety, efficiency, and warranty validity. Cover Plan – Boiler Service Terms ·       Customers are required to contact us to schedule their boiler service. ·       We will not automatically complete the service; it must be arranged by the customer. This ensures the service is carried out at a convenient time and allows us to prepare any necessary parts or resources.
24. Landlord Certificates & Safety Checks We offer Landlord Gas Safety Certificates (CP12), which include: Boiler service Gas hob or cooker inspection Gas safety compliance certificate Landlords are responsible for ensuring annual checks are carried out. We will provide digital copies of all certificates upon completion. If an appliance fails a safety check, we’ll advise on necessary repairs. Unsafe appliances will be disconnected or labelled in accordance with Gas Safe regulations. Cover Plan – Landlord Gas Safety Certificate ·       Customers must contact us to schedule their gas safety inspection and certificate. ·       We will not automatically carry out the inspection; it must be booked by the customer. ·       Any scheduled visit will include the assessment and issuance of the gas safety certificate once the inspection is complete. This ensures compliance with safety regulations while allowing the service to be arranged at a convenient time.  
25. Emergency Call-Outs Our emergency service covers heating, plumbing, electrical, and drainage issues. Call-out charges vary depending on: The time of day (standard, evening, or weekend) The distance to your location The nature of the emergency Our engineers aim to arrive within 30 minutes to 7 days of your call. If we cannot attend within this window, you may cancel and receive a full refund of your call out fee if applied. For safety reasons, emergency call-outs do not guarantee immediate resolution — some issues may require follow-up work or replacement parts.
26. Missed Appointments and Access Issues If our engineer attends your property but cannot gain access within 20 minutes of arrival, or if no one over 18 is present, the visit will be marked as missed, and a call-out charge may apply. If you need to reschedule, please contact us at least 24 hours in advance. Late cancellations or reschedules may incur a standard call-out fee.
27. Our Right to Cancel or Refuse Service CUBESER Limited reserves the right to refuse or cancel a booking at any time if: We believe the work cannot be carried out safely The site is inaccessible or unsafe The customer behaves abusively or unreasonably Payment terms are not met In such cases, any payments made for unperformed services may be refunded in full.
28. Accuracy of Information While we do our best to ensure all information on our website is accurate and up to date, we cannot guarantee that every detail is error-free. If an error affects your booking or quote, we’ll contact you immediately to correct it. You’ll have the right to cancel or confirm the revised booking.
29. Third-Party Services Sometimes we may use trusted subcontractors or partners to assist with work. All such partners are qualified, insured, and vetted by CUBESER Limited. We remain responsible for ensuring the quality of any work done under our name.
30. Legal Notices All written communications to us should be sent to: CUBESER Limited 34 High Street, Knaphill, Woking, England, GU21 2PY or by email to info@cubeser.com. Legal notices are deemed received: By email: at the time of sending (unless returned undelivered) By post: five working days after posting by recoded delivery
31. Severability If any part of these Terms is found to be invalid or unenforceable, the remaining clauses will continue in full effect.
32. Entire Agreement These Terms represent the entire agreement between you and CUBESER Limited. No other communication or document alters these Terms unless agreed in writing by a company director.
33. Our Commitment to You At CUBESER Limited, we’re committed to delivering: Transparent pricing Professional workmanship Reliable, safe, and efficient service We believe in building long-term trust with every customer. Thank you for choosing CUBESER Limited


CUBESER LIMITED - Disclaimer

During a repair, CUBESER LIMITED may have to gain access to the source of the incident which has given rise to your claim. Please note that in some instances, CUBESER LIMITED may need to remove or even break: tiles, flooring, plastered ceilings/wall, including any appliances to gain access to resolve the claim. Rest assured, you will be notified before any work is commenced and the work will be done. The engineer will also take photographs before and after access has been made. By sighing this form, you agree that CUBESER LIMITED shall not be held responsible for any direct or indirect costs, loss or damage as a result of damage to your property caused to gain access to the cause of the incident.