Terms and Conditions of this website

Below are the terms and conditions that apply to the use of www.cubeser.co.uk (our 'Website'). This website is owned and operated by CUBESER Limited Registered in England and Wales No. 12799742 Registered Adress:13 Southgate Parade, Crawley, England, RH10 6ER
 
‘Us, ‘we’ or ‘our’ means ‘CUBESER Limited ‘You’ & ‘Your’ means you, the visitor and user of our ‘Website’

Website Terms

You should read these terms and conditions along with our PRIVACY POLICY https://www.cubeser.co.uk/PrivacyPolicy (collectively ‘Website Terms’) before using our Website. If you don’t accept the Website Terms, don’t use our Website. By using our Website, you are confirming that you have read and agree to the Website Terms.
If you want the Website Terms on paper, you can print them at any time.

Provider Terms

Products and services that you purchase from our Website maybe provided by us, other companies owned by us or 3rd party companies over whom we do not have control. All products and services have separate applicable terms and conditions of their own (Providers Terms). By purchasing a product or service from our Website you are confirming that you have read and agree to the Providers Terms. If the Website Terms in any way contradict the Providers Terms, then the Providers Terms will apply.
Before you purchase any product or service from our Website you should read the accompanying Providers Terms and any other documentation that applies to the Product or service.

Changes to the Website Terms

We may make changes to the Website Terms from time to time. It is your responsibility to regularly read the Website Terms and make sure you are aware of any changes. If you use our website after we have made any changes you are confirming that you accept and agree to the changes.

Information on our Website

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Permission to use our Website and its content

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Third-party sites and content

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Availability of our products and services

Our products and services are available to Homeowners, Businessowners and private landlords for domestic and commercial properties located in mainland England, Wales and Scotland.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by CUBESER Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you can link to other websites which are not under the control of CUBESER Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, CUBESER Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Legal compliance and applicable law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and Conditions of Business

All of our jobs have a works registration and fee which is between 08:00 - 18:00 and 18:00 - 00:00 depending on the time, day, situation and work area you book your works order.
Our engineers plan to arrive as soon as possible this being 30 minutes to 4 hours and we will keep you updated with the engineers ETA, if we can't get an engineer to you within a 4 hour time slot of your order and you wish to cancel we will refund your works registration fee completely, there is a minimum of 60 minutes charge for all works, once our engineer arrives.
Our 60 minute charge is fixed upon the service you book the works required when our engineer starts work, and can be order and purchased within our products section after works are completed.
If and after which the first 60 minutes, the 60 minute rate will be treated as half hour rate increments to a maximum of three hours, these three charges if the job goes over the 60 minutes and can be purchased by an custom product order link we will send to you or an online invoiced link sent to your email after works are completed with our banking details attached if you wish to make payment via bank transfer.
 
Our engineers fix 98% of problems there and then on the spot and we give a one month, six month or twelve month guarantee for all works that we carried out with the materials, also any further works that require a quote will be sent to you via email by our office team. All payments are non - refundable, call out if or made within 48 hours of the booking time slot start time.
You have agreed to pay for the above works by: Card [ None AMEX ] Cash [ Bank of England ] BACS [ Bank Transfer ] Please note that all prices quoted at the time of the booking are subject to a site survey and may change after an assessment of the work required has been made.

The price for the work detailed above is as follows:

Gas and Heating Rates: £124.99 including the first 60 minutes diagnostic works and service works minimum charge, followed by £124.99 per 30 minutes lot thereafter [ half hour rate increments ] for diagnostic works, booked works, system in working order after works or quote to follow. Capped at 3 hours so not over charged, our professional can stop works upon your request, all prices shown are excluding VAT that will be added to the invoice after works are completed if required. Plus parts and materials used under £50 will be charged unless already ordered or supplied by customer Parts and Materials £0 - £50 If any parts and materials are need that costs more than £50 we will require you to authorise this over phone 1st before us ordering we may require payment for the cost of the parts and materials in some cases.

System Advanced Protection 500ml and Boiler Service and Power flush clean £299.99 This product includes the services of a Gas Safe Engineer, eliminating the need for you to seek out a professional to undertake the necessary work. The engineer will conduct a comprehensive boiler service, followed by a meticulous assessment of your heating system. Based on their and confirmation of our findings, our engineer will expertly choose the appropriate CUBESER SERVICE COMPLETE BOILER AND HEATING SYSTEM SERVICE PROTECTION 500ml formulation tailored to optimize your heating system. Subsequently, a thorough system cleaning will be performed, and the selected CUBESER formulation will be seamlessly introduced into your now purified heating system. This product and service combination represents an unequivocal commitment to quality, guaranteed to deliver optimal results. Upon completion of the service, we meticulously remove waste water, replacing it with our proprietary formulation. The outcome is an efficiently operating system that immediately translates into tangible savings. By substituting the previous wasteful water heating process with our formulation, your system remains in a neutralized state, preventing the accumulation of sludge, scale, water leaks, and potential breakdowns. Routine maintenance necessitates scheduling this service every 12 months. Booking your appointment promptly is encouraged. Furthermore, our product service offers a 30-day Guarantee, ensuring that in the event of any issues arising after our intervention, should a system drainage be required, we will reapply our formulation at no additional cost to you, ensuring your continuous protection. Replacement every 12 months is essential to uphold the integrity of your heating system. Notably, this service not only conserves time and money on potential repairs but is also compatible with all heating system materials, including aluminium. It actively aids in leak detection and mitigation. With an advanced, swift-acting formulation that avoids blockages, our product is tailored to treat up to 130L or systems comprising up to 16 radiators and your hot water heating section. All payments are non - refundable if or made within 48 hours of the booking time slot start time.

Boiler Service Rate: £149.99 We work on most UK common heating systems being: Main, Vaillant, Worcester Bosch, Glow worm, Alpha, Ideal, Baxi, Potterton, Heat Line, Viessmann, Vokera, Ariston, Ferroli, Immersion heater – Boiler and heating installations, servicing and repairs. Whether you need a heating repair due to radiator leak, broken thermostats etc or testing and certificates we can offer you the heating services you require. We also recommend getting your heating serviced before winter or cold weather seasons. Our boiler service includes the following to help keep your warranties • Carry out boiler service as per manufacturer instructions • Check and adjust for correct gas pressure and flow • A flue combustion test • Inspection of your boiler and controls • Visual check for corrosion and leaks • Remove and clean the burner (when required at quoted works as parts are required) • Check the pilot burner and probes/cables • Clean the heat exchanger and flue ways (when required at quoted works as parts are required) • Clean out boiler condensate trap (when required) • Check for correct ventilation • Check the electrical connections • Run the boiler to check flue effectiveness and functionality • Run the boiler and check for gas leak • Complete serving manufacturer instructions Our unvented service includes the following to help keep your warranties • Carry out unvented service as per manufacturer instructions • Isolate cold water supplying and draining system • Remove and clean all strainers • Check and pressurise expansion vessel • Test all safety devices • Check pipework and installation fitted to correct standards • Check correct flow rates • Check and test Tundish • Check and test ECO • Complete serving manufacturer instructions All our heating professionals have the necessary qualifications and experience and government documents required to work on the gas services you require. All payments are non - refundable if or made within 48 hours of the booking time slot start time.

Landlord boiler service gas safety certificate with gas hob or cooker Rate: £109.99 This product includes your boiler service and a service on another appliance i.e: Gas Hob or Gas Cooker, along with a certificate for works. We work on most UK common heating systems and Gas Hob and Gas Cookers: Main, Vaillant, Worcester Bosch, Glow worm, Alpha, Ideal, Baxi, Potterton, Heat Line, Viessmann, Vokera, Ariston, Ferroli. We also recommend getting your heating serviced before winter or cold weather seasons. Our boiler service includes the following to help keep your warranties • Carry out boiler service as per manufacturer instructions • Check and adjust for correct gas pressure and flow • A flue combustion test • Inspection of your boiler and controls • Visual check for corrosion and leaks • Remove and clean the burner (when required at quoted works as parts are required) • Check the pilot burner and probes/cables • Clean the heat exchanger and flue ways (when required at quoted works as parts are required) • Clean out boiler condensate trap (when required) • Check for correct ventilation • Check the electrical connections • Run the boiler to check flue effectiveness and functionality • Run the boiler and check for gas leak • Complete serving manufacturer instructions. All payments are non - refundable if or made within 48 hours of the booking time slot start time.

Plumbing Rates: £109.99 including the first 60 minutes diagnostic works and service works minimum charge, followed by £109.99 per 30 minutes lot thereafter [ half hour rate increments ] for diagnostic works, booked works, system in working order after works or quote to follow. Capped at 3 hours so not over charged, our professional can stop works upon your request, all prices shown are excluding VAT that will be added to the invoice after works are completed if required. Plus parts and materials used under £50 will be charged unless already ordered or supplied by customer Parts and Materials £0 - £50 If any parts and materials are need that costs more than £50 we will require you to authorise this over phone 1st before us ordering we may require payment for the cost of the parts and materials in some cases.

Electrical Rate: £124.99 including the first 60 minutes diagnostic works and service works minimum charge, followed by £124.99 per 30 minutes lot thereafter [ half hour rate increments ] for diagnostic works, booked works, system in working order after works or quote to follow. Capped at 3 hours so not over charged, our professional can stop works upon your request, all prices shown are excluding VAT that will be added to the invoice after works are completed if required. Plus parts and materials used under £50 will be charged unless already ordered or supplied by customer Parts and Materials £0 - £50 If any parts and materials are need that costs more than £50 we will require you to authorise this over phone 1st before us ordering we may require payment for the cost of the parts and materials in some cases.

Air Conditioning Rate: £124.99 including the first 60 minutes diagnostic works and service works minimum charge, followed by £124.99 per 30 minutes lot thereafter [ half hour rate increments ] for diagnostic works, booked works, system in working order after works or quote to follow. Capped at 3 hours so not over charged, our professional can stop works upon your request, all prices shown are excluding VAT that will be added to the invoice after works are completed if required. Plus parts and materials used under £50 will be charged unless already ordered or supplied by customer Parts and Materials £0 - £50 If any parts and materials are need that costs more than £50 we will require you to authorise this over phone 1st before us ordering we may require payment for the cost of the parts and materials in some cases.

Drainage Rates: £149.99 including the first 60 minutes diagnostic works and service works minimum charge, followed by £149.99 per 30 minutes lot thereafter [ half hour rate increments ] for diagnostic works, booked works, system in working order after works or quote to follow. Capped at 3 hours so not over charged, our professional can stop works upon your request, all prices shown are excluding VAT that will be added to the invoice after works are completed if required. Plus parts and materials used under £50 will be charged unless already ordered or supplied by customer Parts and Materials £0 - £50 If any parts and materials are need that costs more than £50 we will require you to authorise this over phone 1st before us ordering we may require payment for the cost of the parts and materials in some cases.

Works Over 3 Hours

08:00 – 15:00 Half day rate booked works: £750 per day. 08:00 – 20:00 Full day rate booked works: £1200 per day.
CUBESER also offers professional services including: Gas Heating Plumbing Electrics Drainage Pest Control Air Conditioning If you are interested in using any of these services then please do not hesitate to contact us and speak to one of our specially trained agents. If you have any enquiries please contact us on 03332 309 483 or email at info@cubeser.com and quote the above reference numbers.
a. 1. 1. 1. Right to Cancel a. 1. 1. 1.1 Consumers have a right to cancel this contract within 14 days without giving any reason. a. 1. 1. 1.2 The cancellation period will expire 14 days from the day on which you or a third party have taken possession of the goods we are supplying or on conclusion of the contract. a. 1. 1. 1.3 To exercise your right to cancel you must inform us at CUBESER Limited info@cubeser.com of your decision to cancel this contract by a clear statement (e.g. letter by post or email). You may use the cancellation request form on the reverse but it is not obligatory. a. 1. 1. 1.4 To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. a. 1. 1. 2. Effects of Cancellation a. 1. 1. 2.1 If you cancel this contract we will reimburse you all that you have paid us subject to certain possible deduction as set out below. a. 1. 1. 2.2 Once we have delivered the goods you may want us to start work straight away and to do this we will need a specific request from you because of our cancellation cooling off period this will mean you will still have a right to cancel but: 2.2.1 You will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel. 2.2.2. We may collect or remove any goods that we have installed at your expense. 2.2.3 We will reduce any reimbursement to take account of the loss of the value in goods caused by any handling by you. 2.2.4. We will make the reimbursement without undue delay and not later than 14 days after we received back from you the goods we supplied or if no goods were supplied or if there were goods and we offered to collect them reimbursement will be made 14 days after the day on which we are informed about your decision to cancel this contract We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise in any event you will not incur any fees as a result of the reimbursement We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods whichever is the earliest. a. 1. 1. 3. Application of Terms & Conditions a. 1. 1. 3.1 We are quoting on the assumption that you are a ‘consumer’ as defined in clause 3 below. You may only accept the quotation if you are a ‘consumer’. If you are not, the contract will not be valid. a. 1. 1. 3.2 In that case, please let CUBESER know, and we will try to provide a contract for you as a ‘non-consumer’. a. 1. 1. 3.3 These terms and conditions apply to the purchase, as a Consumer by the person named in the order of agreement/order “Goods” from CUBESER Limited trading as a company registered in England and Wales under number 12799742 whose registered office is at CUBESER 13 Southgate Parade, Crawley, England, RH10 6ER “Us/We/Our” or such other address which/at/from the firm may trade from time to time. No other terms and conditions will apply unless We and You agree in writing that they will apply. a. 1. 1. 4. Information a. 1. 1. 4.1 We are required by the Regulations (as defined in Clause 3 below) to ensure that certain information is given or made available to you as a Consumer before we make our contract with you (i.e. before You accept the agreement/order) except where that information is already apparent from the context of the transaction. a. 1. 1. 4.2 We have either included the information itself either in the booking correspondence or these Terms and Conditions, or We will ensure that We have made it available to You it is made available to you before you accept the agreement before You accept the agreement you accept the agreement, /order or when making any other decision about the Goods will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer. a. 1. 1. 5. Interpretation a. 1. 1. 5.1 A ‘Consumer’ means a consumer as defined in the Consumer Rights Act 2015. Namely: An individual who agrees to purchase and receives the Goods for their personal use, and for purposes wholly or mainly outside the purposes of any Business. a. 1. 1. 5.2 A ‘Business’ means any business, trade, craft, or profession carried on by You or any other person/organisation. a. 1. 1. 5.3 The ‘Regulations’ means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. a. 1. 1. 5.4 A ‘Business Day’ means any day other than a Saturday, Sunday, or Bank Holiday. a. 1. 1. 5.5 The headings in these terms and conditions are for convenience only and will not affect their interpretation. Words signifying the singular will include the vice-versa. a. 1. 1. 6. Cancellation Under the Regulations a. 1. 1. 6.1 If the contract we make with you is not made on our premises, the Regulations give you the right to cancel the contract for the Goods as follows: a. 1. 1. 6.2 You will have that right in addition to the right You have under the law and these terms and conditions. The right to cancel given by the Regulations is a right to cancel the Goods, without reason, until the end of the 14 days period from when You come into possession of the Goods. This, but that period will be extended by the Regulations in certain circumstances set out in the Regulations which are set out in the Regulations. a. 1. 1. 6.3 If you cancel under the Regulations, You must confirm this to Us in any way convenient to You and if You have already made any payment(s) to Us for the Goods or their delivery. We will refund the payment(s) to You as required by the Regulations minus any deduction. a. 1. 1. 6.4 These cancellation rights will be affected if you request provision of services to begin during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of this contract. a. 1. 1. 6.5 These cancellation rights do not apply if the value of the order is below £42.00 or goods are made to your specification or are clearly personalised or you have requested us to carry out urgent repairs or maintenance. a. 1. 1. 7. Goods a. 1. 1. 7.1 Goods shall mean all goods and services forming the subject of this contract, including parts and components of or materials incorporated in them. Any description given or applied to these goods has been given by way of identification only and the use of such description shall not constitute a sale by description. a. 1. 1. 7.2 All of the following information will, as required by the Regulations be part of the terms of Our contract with you as a consumer: i. 1. 1. 7.2.1 The information that the regulations require us to give to you; and ii. 2. 2. 7.2.2 Any and all other information We give you about the Goods or Us which You take into account when deciding to accept the agreement/order or when making any other decision about the Goods (i.e. the information given during booking or set out in the agreement/order from as well as any other information We make available to you. a. 1. 1. 7.3 Any change to any such information shall only be effective if we and you agree it. a. 1. 1. 8. Price a. 1. 1. 8.1 The price (‘Price’) of the Goods. Goods shall be as set out in the “estimated cost of work”, filed on the Customer work agreement, order form, work report and invoice -Prior to inspection all prices are subject to site survey. b. 2. 2. 8.2 If the cost of the Goods to Us increases due to any factor beyond Our control, including but not limited to material costs, labour cost, alteration of exchanged exchange rates or duties, or changes to delivery rates,. We reserve the right to increase the Price in this case. We re issue an up to date quotation with the revised Price. a. 1. 1. 8.3 That increased Price will apply if You agree it by accepting the quotation while the quotation is still valid for acceptance (see Clause 7 for validity). a. 1. 1. 8.4 The Price is inclusive of fees for transportation and delivery. The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. a. 1. 1. 9. Quotation and Formation of Contract a. 1. 1. 9.1 Any enquiry, order or other communication from You will not be a contractual offer to purchase the Goods. The quotation is not an acceptance by Us of any such enquiry, order or other communication from You. a. 1. 1. 9.2 The quotation is Our contractual offer to sell the Goods to You which You may accept as follows: a. 1. 1. 9.2.1 Your acceptance of the quotation will be Your confirmation that You are a Consumer. You may not accept the quotation if You are not a Consumer. b. 2. 2. 9.2.2 If You accept the quotation by signing to start the work on the Customer work Agreement / Order From while the quotation is still valid, then there will then be a legally binding contract between You and Us for purchase of the Goods on these Terms and Conditions. a. 1. 1. 9.3 The quotation is valid for a period of 7 days only from the date shown in the quotation, unless We expressly withdraw the quotation before the end of that period, in which case it will no longer be valid from the time We withdraw it. i. 1. 1. 9.3.1 We cannot withdraw the quotation if you accepted it when it was still valid. ii. 2. 2. 9.3.2 You may withdraw any enquiry or order at any time before you accept the valid quotation. a. 1. 1. 10. Payment a. 1. 1. 10.1 Payment is to be made by either cash, debit card or BACS to CUBESER Limited Address. If an invoice has been left with the You then payment can be given to Our installation engineer prior to the engineer’s departure from Your site. All payments are non-refundable if or made within 48 hours of the booking time slot start time. a. 1. 1. 10.2 If you are an account customer then payment is due 30 days after delivery of the goods, or on completion of the installation unless you have agreed terms. a. 1. 1. 10.3 Following your acceptance of the quotation, we shall invoice you for the price: a. 1. 1. 10.3.1 On or at any time after delivery of the goods supplied; or b. 2. 2. 10.3.2 Upon specified service provided; or c. 3. 3. 10.3.3 On completion of the installation; or d. 4. 4. 10.3.4 Otherwise in accordance with any credit terms agreed between us and you. a. 1. 1. 10.4 You must make payment where we have properly invoiced you, even if delivery has not taken place. i. 1. 1. 10.4.1 This applies even though and/or even though the ownership of the Goods may not have passed to you, as this does not occur dose not pass to You until You have made full payments. ii. 2. 2. 10.4.2 The full payment must be made in pounds sterling unless otherwise agreed in writing between us and you. a. 1. 1. 11. Delivery a. 1. 1. 11.1 We shall arrange for the delivery of the Goods on the delivery date detailed in the quotation, or as soon after that date as We are reasonably able. In any event, We will ensure that We deliver the Goods within no more than 30 days after the date of your acceptance of the quotation. Delivery will be to the address specified in Your enquiry or to another location as agreed in writing between Us and You. Subject to the specific terms of any special delivery service delivery may take place at any time of the day and must be accepted at any time of the day. a. 1. 1. 12. Risk and Ownership a. 1. 1. 12.1 Risk of damage to or loss of the Goods shall pass to You, either when We deliver the Goods to You, or when You or Your nominated carrier collects the Goods. a. 1. 1. 12.2 Legal and beneficial ownership in the Goods will not pass to You until We have received, in cash or cleared funds, payment in full of the Price. We do not receive full payment in accordance with Clause B ? a. 1. 1. 13. Liability and Consumer a. 1. 1. 13.1 Neither party will be liable for breach-of-contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen upon entry into this agreement. a. 1. 1. 13.2 We provide the Goods to you only for your personal and private use. a. 1. 1. 13.3 We make no warranty or representation that products, or other goods or materials that We provide to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). a. 1. 1. 13.4 We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity. a. 1. 1. 13.5 Nothing in these Terms and Conditions is intended to, or will, exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub- contractors) or for fraud or fraudulent misrepresentation. b. 2. 2. 13.6 Furthermore, if you are a Consumer as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude limit, prejudice , or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You under the Consumer Rights Act 2015, the Regulations, the Consumer Protection Act 1987, or any other consumer protection legislation as that legislation is amended from time to time. a. 1. 1. 13.6.1 This includes without limitation, Your rights and remedies under all such legislation for any breach of any term of the contract (whether the terms is part of these Terms and Conditions or is a term implied by any such legislation) and for any non-conformity of the Goods with the contract. a. 1. 1. 13.7 For more details of Your legal rights please refer to Your local Citizens Advice Bureau or Trading Standards Office. a. 1. 1. 14. Data Protection a. 1. 1. 14.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation “GDPR” and Your rights under the GDPR For complete details of Our collection, processing storage data is used, the legal basis or bases for using it, details of Your rights and how to exercise them and personal data sharing (where applicable), please refer to Our Privacy Notice available from https://www.cubeser.co.uk/PrivacyPolicy a. 1. 1. 15. Communications a. 1. 1. 15.1 All notices under these Terms and Conditions shall be in writing, and signed by or on behalf of the party giving notice (or a duly authorised officer of that party). a. 1. 1. 15.2 Notices shall be deemed to have been duly given: i. 1. 1. 15.2.1 When delivered, if delivered by courier or other messenger during the normal business hours of the recipient; ii. 2. 2. 15.2.2 When sent if transmitted by email and successful transmission report or return receipt is generated; or iii. 3. 3. 15.2.3 On the fifth day of business following mailing if mailed by national ordinary mail. a. 1. 1. 15.3 All notices under these Terms and Conditions shall be addressed to the most recent address, email address notified to the other party. a. 1. 1. 16. Force Majeure a. 1. 1. 16.1 Neither We nor You “first party” will be liable to the other for any failure or delay in performing any obligations under the contract where the failure or delay is due to a cause beyond the first party’s reasonable control “Force Majeure”. In that case, the failure or delay will not be a failure or delay contrary to these Terms and Conditions or other terms of the contract. a. 1. 1. 17. No Waiver a. 1. 1. 17.1 No failure or delay by Us or You in exercising any rights under these Terms and Terms and Conditions means that We or You have waived that right, and no. a. 1. 1. 17.2 No waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision. a. 1. 1. 18. Severance a. 1. 1. 18.1 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. a. 1. 1. 19. Complaints a. 1. 1. 19.1 We are committed to providing a service of the very highest standard. Whilst We use all reasonable endeavours to ensure that You are satisfied with the Goods and Your dealings with Us or any of Our staff, However, we appreciate that sometimes things can go wrong. If they do, we want you to tell us so that we can put things right as soon as possible. All feedback, whether positive or negative, is used to help improve our on-going service to our customers. All complaints are taken seriously and we will deal with your enquiry as quickly as possible. a. 1. 1. 19.2 In the first instance please contact the Complaints Team on 03332 309 483 or email info@cubeser.com alternatively write to us at CUBESER Address. Our policy is to provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint make sure all complaints are investigated fairly and in a timely manner make sure that complaints are wherever possible resolved and that relationships are repaired and to gather information which helps us to improve what we do on a daily basis. How to complain We have set out a simple process to raise a complaint with us: Logging a complaint You can raise a complaint to us in any of the following ways: Call us Calling us is usually the fastest way to resolve your complaint and our team is here to help. You can call us Monday – Friday from 11:00am – 5:00pm on 03332 309 483. Write to us via email If you’d prefer to write to us, please ensure you include all relevant information that led to the complaint. We’ll let you know when we’ve received your email and have begun to investigate. Please address your email to: info@cubeser.com We will acknowledge your complaint Ticketing System · Will contact you and ask questions to complete the details, in you Raising a Complaint. · Provide us with details regarding your complaint. · You can upload images once your enquiry is logged, if relevant. However you choose to contact us, we’ll aim to resolve your complaint straight away. If that’s not possible, you’ll receive an acknowledgement email from us within 24 hours of receipt of your complaint. Our aim is always to resolve your complaint as quickly as possible, however it may take some time to investigate the matter thoroughly to ensure the best possible resolution for you. We will fully investigate your complaint Your complaint will be fully investigated by one of our experienced complaints advisors. They will assess the details of your complaint thoroughly, fairly and impartially in order to reach a resolution. To help with their investigations, they may need to contact you to request any additional information. a. 1. 1. 20. Some complaints are more complex and require more time to resolve - where we haven’t resolved the issue within 14 working days of acknowledgement of your complaint, we will write to you via email to confirm our latest position. b. 2. 2. 21. For issues that will take longer than 14 working days to resolve, we will aim to provide a final response letter to you within 28 working days from the date we received your initial complaint. We will notify you of the outcome Once we have completed our investigation, we will confirm our outcome to you. We will always endeavour to inform you of our decision over the telephone, where possible. Additionally, we will confirm our decision in writing to you in a final response letter. This will detail the outcome of our investigation and what we’ll do to put things right. If you’re not happy with the outcome provided in the final response letter or the complaint has not been resolved within eight weeks from the date of receipt, you may have the right to refer your complaint to an Alternative Dispute Resolution (ADR). a. 1. 1. 22. Law and Jurisdiction a. 1. 1. 22.1 These Terms and Conditions, the Contract and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales Northern Ireland and Scotland. a. 1. 1. 22.2 As a consumer you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18 takes away or reduces your rights as a consumer to rely on those provisions. a. 1. 1. 22.3 Any dispute controversy proceedings or claim between you and Us relating to these Terms and Conditions the Contract or the relationship between you Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England & Wales Northern Ireland and Scotland as determined by your residency. a. 1. 1. 23. Recorded Calls a. 1. 1. 23.1 Calls may be recorded for training and quality purposes. a. 1. 1. 24. Diagnostics a. 1. 1. 24.1 We will charge for diagnostic work at a rate agreed between us on making the order. a. 1. 1. 24.2 If a fault is unidentified and repeats itself more than once we will advise that a new installation be installed in accordance with the manufacturers’ advice on part replacement. a. 1. 1. 25. Guarantees a. 1. 1. 25.1 Standard guarantees for the majority of good supplied are the manufacturers standard. b. i. 1. 25.1.1 Please contact Us for more information. Any services provided usually have a 1 - month, 6-month labour guarantee, this from time may be removed or reduced which will be documented on our work report. This does not affect your rights under the Consumer Rights Act 2015. a. 2. 30 Day Guarantee The 30 day guarantee means we guarantee your system to work for as long as possible but if your system does not work within the 30 days of our visit we will return at no extra cost to carry out diagnostic works with your system in working or none working order and we will quote to follow. From our visit date, We are unable to make any refunds under the 30 day guarantee with your system left working. a. 1. 1. 25.2 Time Limits – Any time or date quoted by Us for delivery of the Goods as mentioned in Clause 9 or performance of any Services is an estimate only. We will do Our utmost to ensure that any quoted time and date is met and shall not be liable for any failure to meet such estimate nor for any loss whether financial or otherwise. a. 1. 1. 26. Termination and Suspension a. 1. 1. 26.1 We shall be entitled, in its absolute discretion and upon giving to You written or phone called notice of its intention to terminate the contract if We in good faith have doubts as to the solvency of You, as the consumer. a. 1. 1. 27. Request to Start Work a. 1. 1. 27.1 I acknowledge my cancellation rights above and below and hereby ask CUBESER Limited to start work as detailed above and waive my 14 day cancellation cooling off period. a. 1. 1. 27.2 I also understand that following cancellation I may have to pay certain labour costs or have some reduction of our reimbursement as described below. In signing below I agree to all terms and conditions as detailed on both sides of this contract and within the confirmation of the dated booking appointment. a. 1. 1. 27.3 Signature: Date: a. 1. 1.1.28 Late or Delayed Payment Charges 28.1 If you have agreed for us CUBESER Limited to start work as detailed within our quotation or our customer work agreement, order form, work report and invoice and have waived your 14 day cancellation cooling off period and come to the conclusion to withhold payment to us CUBESER Limited after 28 days not later than the last of the period of the 28 days beginning with the date on which the start work was signed and dated for. We will add Late or Delayed Payment Charges Cost at 8% interest increase (Interest rate claim 8% under Section 69 of the County Courts Act 1984) of the total cost of the works to your invoice and add Late or Delayed Payment Charges Cost at 8% interest increase for the 28 days passing payment not received, We advise that this is the reasonable amount for the losses we have incurred from the Late or Delayed Payment of works that has been agreed to. 28.2 After 28 days 8% interest increase will be added to the total amount, After 28 days 8% interest increase will be added to the total amount as Late or Delayed Payment Charges. 28.3 If your total payment is overdue, your total payment plus Late or Delayed Payment Charges Cost totals have not been received and we have tried multiple times to contact you via phone, email or post. We will contract a private collection bailiff company to take on the case to collect full payment and Delayed Payment Charges Cost plus the private collection bailiff company, solicitor and court fee costs in total. 28.4 If you have agreed for us CUBESER Limited to start work as detailed within our quotation or our customer work agreement, order form, work report and invoice and have waived your 14 day cancellation cooling off period and come to the conclusion to withhold payment to us CUBESER Limited or we receive notice representations against our works after 28 days not later than the last of the period of the 28 days beginning with the date on which the start work was signed and dated, notice is served but we CUBESER Limited do not accept the representations, we will issue a rejection letter to the person who made the representations and will allow a further 28 days from the date the rejection letter is issued in which to make full payment. CUBESER Limited Registered in England and Wales no. 12799742 Registered Address: 13 Southgate Parade, Crawley, England, RH10 6ER VAT Registration no GB 395816057 Customer Service Phone no. 03332 309 483 Email : info@cubeser.com Web Address : www.cubeser.co.uk Add your Ref Number when making payments. Bank Name: Starling Account Number: 92886785 Sort Code: 608371 Our Contact Details & Opening Hours i. Contact Details - Please write to us at: CUBESER Ltd, 13 Southgate Parade, Crawley, England RH10 6ER. Please telephone us on 03332 309 483. ii. Opening Hours - For non-emergency assistance we are open 9:00am to 5:00pm, Monday to Friday (except public holidays). Our emergency support line (telephone 03332 309 483) is open 24/7 for assistance: • With uncontrollable water leaks; If you have complete loss of power, you should call 105 from your handset for free national assistance. If you think you have a gas leak, you should call the free National Gas Emergencies number immediately on 0800 111 999. Request a Repair - It’s super-fast to request a repair 24/7. Simply you can call our support line on 03332 309 483 or email info@cubeser.com Make a Complaint - In order to make a complaint you can: • Call us on 03332 309 483 Monday to Friday between 9:00am and 5:00pm. • Email us at: info@cubeser.com; or • Write to us at: Customer Relations Manager, CUBESER Ltd, 13 Southgate Parade, Crawley, England RH10 6ER. Your complaint will be processed in accordance with our complaint’s procedure detailed on our website https://www.cubeser.co.uk/ComplaintsProcedure Version: 2023.1

CUBESER LIMITED - Disclaimer

During a repair, CUBESER LIMITED may have to gain access to the source of the incident which has given rise to your claim. Please note that in some instances, CUBESER LIMITED may need to remove or even break: tiles, flooring, plastered ceilings/wall, including any appliances to gain access to resolve the claim.

Rest assured, you will be notified before any work is commenced and the work will be done.

The engineer will also take photographs before and after access has been made.

By sighing this form, you agree that CUBESER LIMITED shall not be held responsible for any direct or indirect costs, loss or damage as a result of damage to your property caused to gain access to the cause of the incident.